A large part of the problem, said Terri Kurtzberg, an associate professor of management and global business at Rutgers Business School, is that in face-to-face or phone conversations, “it’s clear how long a silence should last before you need to respond,” she said. “There’s no norm with digital communication.
The Anxiety of the Unanswered E-Mail - NYTimes.com (via infoneer-pulse)
There is something alarming about this report. Crafting norms on the internet is apparently quite difficult.
(via chrischelberg)
